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One simple change can shorten customer service calls.
You don't need expensive new technology, extensive training, or an elaborate project. This change can be implemented immediately: answer the phone like a human.
A new study proves the impact of a great greeting. Over 370,000 calls were analyzed. Friendly, conversational-style greetings consistently drove shorte...
Greetings are expected in customer service. They’re intended to make customers feel welcome and are the starting point for building rapport.
A field study proves that how we greet customers has a big impact.
One greeting routinely gets ignored. Another greeting completely changes customers' demeanors. The timing of a customer service greeting is also crucial.
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