New Horizon Communications

A backup internet connection is an important part of business continuity. If a primary circuit fails, having another path available can help keep employees connected, applications accessible and customer interactions moving. But simply installing a second connection doesn’t make a business resilient.

True resilience is about what happens after something goes wrong. How...

Growth creates new opportunities for a business, but it can also make the communications environment much harder to manage. A new office needs connectivity. An acquisition may bring its own carriers, contracts and technologies. A temporary or seasonal site may need to get online quickly without the time or budget for permanent infrastructure.

If every new location is h...

When applications slow down, calls become choppy or employees complain about inconsistent performance, one response tends to come quickly: Buy more bandwidth.

Sometimes that’s exactly the right move. But just as often, additional capacity does little to address the real problem. Poor routing, limited visibility, configuration issues, weak failover and slow support can ...

Modern communications environments can involve multiple carriers, cloud platforms, network technologies, security services and third-party vendors spread across many locations. Each service may solve a specific need, but every additional component can also create another relationship, process or responsibility for the customer to manage.

That’s why businesses should ex...

Modern communications environments rarely come from a single provider. A business may rely on one carrier for primary connectivity, another for backup, separate vendors for voice and network technology, and internal IT teams responsible for their own systems and applications.

There’s nothing inherently wrong with that model. Different providers often bring different st...