Let’s be honest. Website feedback examples are often talked about, but what do they really look like in practice? Every brand claims to collect website feedback, yet the real question is: how do you turn it into something actionable? Analytics will tell you where visitors drop off, bounce rates, abandoned carts, page exits. Useful, sure. […]

The post

Collecting website feedback is a natural part of improving the digital customer experience. It helps you understand what visitors are experiencing while they are still on your website, instead of relying only on assumptions or numbers in analytics reports. But how do you actually get started? In this blog we’ll show you how to get […]

The post

“I tried to enter your return policy page, and everything just suddenly crashed”. This kind of feedback undoubtedly helps improve the user or customer experience on your website. Without further context, however, it’s hard to offer a quick resolution to the issue. That’s why we are now introducing Feedback Trails: a new Mopinion solution that […]

The post

Did you know that mobile apps have a 150% higher conversion rate compared to mobile websites? This is because apps offer a complete experience. They can hold anything from flight information to order statuses and concert tickets, everything you need is just one little click away. Mobile apps offer an ease that is hard for […]

The post

Collecting website feedback and developing a voice of the customer program has many benefits: From improving user experience and customer loyalty to boosting your conversion rate. However, there isn’t a clear-cut way to give your website visitors a voice the best approach isn’t one-size-fits-all. It all depends on your goals. TL;DR – Article summary Collecting […]

The ...