MIT Sloan Management Review

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If one were making a list of the companies that have most exploited the potential of data, analytics, and artificial intelligence in the 21st century, Capital One would probably be at or near the top. Spun out of the credit card business of Signet Bank in 1994, Capital One was founded on an “

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Leaders tend to talk about culture in abstract terms: values, norms, trust, belonging, and the like. But employees watch for the moments that show how culture actually manifests. During meetings, who gets interrupted? Employees notice whose sentences are cut short, redirected, or quietly overtaken — and whose ideas are allowed f...

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HR technology is no longer peripheral to how organizations operate. A fast-growing assortment of platforms is touching the employee life cycle and capturing workforce data. At the October 2025 HR Technology Conference, more than 400 vendors showcased their wares, including new AI-enabled offerings. But despite this wealth of options, ind...

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Employee stress is a major social issue both within and outside of our workplaces. As of 2022, stress had increased medical expenses and decreased productivity at an estimated annual cost of up to $300 billion in high-income countries. In the workplace, a proliferation of digital tools and applications, such as Zoom and gener...

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Imagine that, as an operations manager at a global retailer, you have invested heavily in data science. Your data science team has built sophisticated models that produce demand predictions for the company’s products with impressive accuracy. Yet, when the CEO, seeking to increase profit, asks you how much inventory should be...