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Building Smarter Observability for Agentic ERP World using Dynamics 365 

As enterprise workloads become more agentic, the expectations of ERP systems—and the teams that operate them—are shifting. Batch jobs, workflow orchestration, data import/exports, and background processes are no longer “just” technical plumbing–they are critical pieces of the operational fabric. They deliver timely financial results, accurate supply chain data, and reliable ...


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Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using ...

Enterprise resource planning (ERP) decisions are among the most consequential investments a business can make; shaping how organizations operate, scale, and compete for years to come. Yet many ERP transformations have historically carried risk: high costs, long timelines, heavy customization, and uncertain returns.

To bring clarity to these decisions, Microsoft com...


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Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs  

We’re excited to introduce Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved reliability, and resilient voice continuity when Customer Service Reps (CSR) work inside third party (3P) CRM environments. With DCA running alongside the embedded conversation widget, cont...


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Reimagining Secure Customer Interactions with Secure Consult & Transfer 
Empowering contact centers to safely handle sensitive, high‑trust customer journeys 

Delivering secure, compliant, and seamless customer experiences is no longer optional — it’s foundational. Across industries such as financial services, healthcare, and public sector, organizations must enable customers to complete high‑trust actions (like payments o...


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Announcing End of Support for Dynamics 365 Project Service Automation (PSA) on the U.S. Government cloud

On March 19, 2024, we announced that support for Dynamics 365 Project Service Automation on the commercial cloud will end on March 31, 2025. As planned, end of support went into effect on that date. 

Today we are announcing the end of support for Dynamics 365 Project Service Automation on the U.S. Government cloud (GCC) beginning M...


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