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Access customer service data and tools from MCP-compatible AI experiences — while minimizing the need for one-off custom integrations.

Today we’re announcing the general availability of the Dynamics 365 Customer Experience MCP Server for Service. Building on the public preview we released last winter, GA makes the service MCP tools and MCP...

For many organizations, Microsoft Dynamics NAV, Dynamics GP, and Dynamics SL have supported critical business processes for decades. These solutions have helped customers manage finance, operations, projects, inventory, and day-to-day business workflows.

But business needs are changing. Organizations are looking for ways to improve agility, strengthen security, re...

For decades, business applications have been used by organizations as systems of record capturing what already happened. Opportunities were updated after the call. Orders logged after the decision. Journal entries posted after the close. While that model was reliable, it was inherently reactive.

This is now changing, as intelligence is built into business applicat...

Open by design: Dynamics 365 Sales and first-party agents are extensible through the Model Context Protocol (MCP)

AI agents are only as capable as the tools, skills, and information they can easily connect to. In sales, the intelligence that drives great decisions—buying signals, conversation insights, market and account context—often lives outside the cu...

Delivering end to end agentic customer experiences across, sales, service, and marketing with Microsoft Dynamics 365 Customer Insights

Challenge: Customer experience (CX) teams need to capitalize on the value of customer data

Customers don’t experience your org chart or see channels and systems. They experience one relationship across, sales, service, ...