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Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance.¹ We believe this recognition reflects something finance leaders are seeing as AI moves into their work: the financial system of record matters more than ever.

Gartner evaluates vendors on their Completeness of Vision and Ability to Execute. Learn more in the

Consumer expectations are rising, but so are the expectations placed on the contact center. Consumers want faster, more personalized service, while contact center leaders are being asked to manage efficiency and increase loyalty, retention, and growth. The contact center is no longer just where issues are handled. It’s increasingly where some of the most important moments be...

Summary Scheduling Operations Agent expands scheduling optimization in Dynamics 365 Field Service with interactive, batch, and recurring approaches. Teams can define their scheduling scope and priorities, validate results through on-demand runs, and then automate proven configurations using recurrence. This provides a practical path from targeted dispatcher assistance...

A late shipment, a shift in demand, or a jump in costs means procurement, production, and finance all have to respond at once. You need business applications designed to help maintain transaction accuracy, auditability, and control. And with your people turning to intelligent tools to work faster, you need governance that keeps every action grounded in the data, policies, an...

The traditional boundaries of business applications are disappearing. For decades, people went to their customer relationship management (CRM) to find customer context, take action, and move work forward. AI is inverting that model.

This shift creates two complementary opportunities: greater individual productivity and organization-wide process transformation. Cust...