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A resilient supply chain must adapt not only to disruption, but also to changing customer expectations and perceptions.

Consumer preference is becoming a supply-chain variable. Country of origin, public perception and the reputation of ke...


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Digital access should last only as long as its business purpose, with protections and oversight throughout its life cycle.

Old software connections can remain active long after their original purpose has ended. This episode explains why b...


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A supply chain can appear healthy while important warning indicators are already deteriorating. This episode explains how relationship mapping, periodic supplier-performance checks and trusted supplier relationships can reveal problems below the sur...


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Know your exposure, define your breaking point, and decide how you will respond before disruption forces the decision.

Business resilience begins before disruption occurs. This episode explains how to map cost exposure, understand the imp...


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Build resilience by making your company’s critical capabilities transferable when the people who perform them are unavailable.

A highly capable employee or contractor can become a single point of failure when critical knowledge, systems, ...


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