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I drew this week’s cartoon thinking about two common innovation pitfalls: feature creep and over-serving the market.
A company starts by meeting a customer need. Then it adds features to chase more profitable customers upmarket. Eventually it outstrips what the average customer needs or wants to pay for. A low-end disruptor comes along, and customers switch.<...
I drew this week’s cartoon inspired by the explosion in AI agents at work and home, and the simultaneous reluctance to let them run.
Even as AI agents are starting to hit a tipping point (such as Meta Muse outpacing even the meteoric adoption curve of ChatGPT), there’s a trust gap.
A recent Harvard Business Review
As an HBS student, I was once assigned to be the handler of founding Netscape CEO Jim Barksdale for the afternoon at a school tech conference.
Jim was particularly well-known for his “Barksdaleisms” — his colorful proverbs on how to run a business.
One of the Barksdaleisms that I always liked:
“If we have data, let’s look at data. ...
I’ve been researching an upcoming international trip and gave an email address at one point.
I was overwhelmed by the aggressive marketing tactics that came next: a string of offers all designed to rush me through the classic marketing funnel stages as quickly as possible.
They ignored where I actually was in the process, and instead pushed deals, d...