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If you’ve been evaluating AI tools lately, you’ve probably noticed that agents are pitched less like software and more like staff. Vendors describe them as digital employees that read your email, update your records, schedule your meetings, and keep working after everyone else has gone home.
The problem is that most organizations onboard these new “employees” the w...
In a growing number of organizations, AI assistants now read email, summarize documents, pull information from the web, and increasingly take action on employees’ behalf. The problem is that AI tools follow instructions written in plain language, and they have no reliable way to tell whether an instruction came from you or from an attacker who used a technique called prompt i...
It is hard to argue with what AI has done for small and mid-sized businesses. Tasks that used to eat up entire afternoons now take minutes, customers get answers faster than ever, and small teams can suddenly take on more than ever before. Given the ability of the latest models to boost productivity in increasingly many ways, it is no wonder that adoption has moved as fast as...
Between AI agents, chatbots, and assistants, your organization has more ways to put AI to work than it did even a year ago. The problem is that the three terms get used almost interchangeably, often about the very same product. Let’s take a closer look at what each one means in plain terms to help you decide which AI solution is the right fit for you.
AI Agents vs. AI...