Lula

Renewing a resident is cheaper than replacing one, and the gap isn’t close. A single make-ready runs $3,000 to $5,000 per unit once you count labor, materials, and lost rent, and that’s before marketing spend or the weeks of vacancy while you find the next tenant. Keep the resident you already have and you skip that bill entirely.

The good news: retention is largely wi...

Maintenance is one of the largest line items on any rental. Routine upkeep and equipment failures land on the owner, but there’s one big exception: damage caused by the tenant. Every time a work order comes in, the question a property manager has to answer is the same one the owner will ask later — “did the resident cause this?” Get the answer right and you bill it back. Get ...

TLDR: A standard make-ready should finish in three to five days. Most run twice that long because work gets sequenced backwards: cleaning before paint, paint before drywall repair, flooring before plumbing. This guide gives you the full workflow that property managers use to hit a three-to-five-day turn, plus the toolkit that tracks days vacant and total turn cos...

Days vacant is the number of days between one resident’s move-out and the next resident’s move-in. It’s the single most important turnover KPI because it converts directly to lost rent. The U.S. multifamily market average sits at roughly 41 days in 2025. Cutting that number requires three things: starting the turnover at notice rather than move-out, compressing the make-ready...

The financial health of a property management company runs through resident experience. That’s been true for years, but the 2026 data puts harder numbers behind it than ever: 39% of renters plan to move in the next 12 months, up from 35% in 2025. In a market with rising vacancy and renters holding more leverage, retention is the cheapest occupancy strategy you have.

Ap...