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Loyalty & Reward Program Insights from Smile.io

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Loyalty & Reward Program Insights from Smile.io: Rewards, Loyalty, Retention, Referrals, & VIP Insights

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Get Generous with Your Points: Introducing the Smile x GoGenerosity Integration

At Smile, we believe that loyalty isn’t just about rewards. It’s about relationships - connecting people, purpose, and possibility.

That’s why we’re excited to introduce our newest integration with GoGenerosity: a platform transforming the way giving happens by weaving ...

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The #1 Mistake Ecommerce Brands Make With Retention

In a recent video, ecommerce founder Jordan shared how his eight-figure brand nearly collapsed, not because of a lack of sales, but because of  constant discounting.

It’s a trap many ecommerce brands fall into. Spending thousands of dollars on customer acquisiti...

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How Top DTC Brands Use SMS - and Why Loyalty Makes it Even Better

Our friends at Recart just dropped the State of SMS Report 2025 – and trust us, it’s a must-read for every DTC brand. Using their AI shopper, they went undercover and subscribed to hundreds of top ecommerce brands, tracking 7,492 real popups and over 30,000 follow-up text messages to see exactly how the best teams are actually using ...

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How to Increase Retention Without Discounts: 5 Proven Strategies for Shopify Brands

Every Shopify founder knows the thrill of hearing that “cha-ching.” However, if sales only spike when you run discounts, that isn’t sustainable growth, it’s a signal your retention strategy is broken. In Smile’s latest YouTube video, an 8-figure...

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Escaping the Acquisition Death Spiral: Retention Strategies for Ecommerce Brands

Many ecommerce brands that appear successful on the surface are struggling behind the scenes. They’re pouring more and more budget into ads while profitability slips away. The cause? Rising customer acquisition costs (CAC) and what we call the acquisition death spiral.

If your brand is feeling the squeeze from higher CPMs, shrinking margins, or long payback windows, don...

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