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Many manufacturing quality leaders proudly point to their “culture of quality.” It’s in the slogans, posted on walls, and baked into mission statements. But look closer, and that culture often reveals it...
Technology has significantly changed the experience of being on the manufacturing frontlines. Unit operations that once needed significant physical labor have morphed into, or are currently shifting towards, highly s...
For nearly 15 years, we’ve been told that the fourth industrial revolution is all about data. Phrases like “Data is the New Oil” and similar buzzwords became commonplace to fuel the hype cycle, further ...
Companies obsess over customer satisfaction scores in today's competitive landscape — and rightly so. A satisfied customer is a sign of good performance. But what if satisfaction isn't enough? What if the real differentiator f...
