Live Chat Software for Sales and Customer Support on Olark

This article covers the latest Olark AI, which runs in the new Olark chatbox. If your AI Assistant page has an Evaluation tab, you’re using the original Aiden. See AI Assistants (original Aiden) instead.

Your AI Assistant answe...

This page is for IT and security teams reviewing the Olark MCP server before people in your organization connect it to an AI app such as Claude, ChatGPT, or Microsoft Copilot Studio.

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What it is

Every Olark account has one primary admin, shown as the Account Owner on your Team Management page. The account owner can transfer ownership to any other active user on the account. Once you transfer ownership, you become an admin. To learn what each role can do, see

What’s new at Olark: a 24/7 AI agent, product catalog search, AI forms and proactive messages, plain-language AI editing, A/B testing, chat analytics with Claude, ChatGPT and Copilot, WhatsApp, and real-time tagging and alerts.

What it is

Real-time Tags & Alerts tells the right person about an important moment while the chat is still happening: a buyer asking for a quote, a visitor who wants a person, a customer about to cancel. You describe the moment in plain English. When a chat matches, Olark can tag it, notify the agent in the chat, email the transcript, or post to Slack.

It’s includ...