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Social media management has evolved far beyond scheduling posts and replying to comments. In 2026, brands need tools that help them understand customer sentiment, manage conversations across multiple channels, automate workflows, and deliver connected customer experiences, not just social content.
With customer expectations rising across industries, businesses are i...
Social media management has changed dramatically in the past few years. Publishing and engagement are still essential, but modern brands expect something deeper, such as the ability to understand customer sentiment, unify interactions across channels, and act on insights in real time.
Sprout Social remains a well-known choice for social scheduling, collaboration, an...
Choosing the right customer experience platform shapes everything from how fast your team responds to how deeply you understand your customers. That’s why Sprinklr vs Konnect Insights has become a common comparison for brands looking to modernize their CX stack.
Over the past year, many businesses have started moving away from older, complex platfor...
