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Invisible Banking: The Next Frontier of Customer Experience

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A few months after the Bank of England warned about AI’s soaring valuations, the Bank for International Settlements’ (BIS) latest observation –published earlier this month– is a call to investors and analysts to take note of new risks being embedded in the tech sector. AI is permanently changing Big Tech’s financial DNA.

AI’s Biggest ...

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When customer priorities change, Financial Institutions need to alter their own priorities too. They need to become less risk averse by capitalising on multiple digital forces available today. Security & fraud management continue to remain moving targets. Thanks to technological possibilities today, these aspects are advancing at a rapid pace;...


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While Indian economy is known for it’s services sector tilt, the industrial sector provides a critical base to the economy with a 27% contribution, and nearly half of it coming from manufacturing sector. The industrial sector is also strategically important in areas such as defence, semiconductor, automotive. First half this decade (2020-25) was a...


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When I was a newbie in the corporate world, virtual meetings felt intimidating. I remember logging into calls where senior leaders spoke confidently, ideas flowed quickly, and I struggled to make my presence felt. It wasn’t that I didn’t have opinions or insights—I simply didn’t know how to enter the conversation.


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Family businesses have been the backbone of India’s economic development for a very long time. From large conglomerates to millions of micro, small, and medium enterprises, family-owned firms dominate India’s landscape. These enterprises are distinguished by strong values, and deep community ties. But it is seen that despite their strengths, India...


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