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Interact’s latest research paper, created with Peter Ryan and Ryan Strategic Advisory, dives into the trends, opportunities, and untapped potential of South Africa’s Eastern Cape. Unlocking the Eastern Cape South […]
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The European customer contact community came together last night at the 25th edition of the prestigious European Contact Centre & Customer Service Awards (ECCCSAs) to celebrate excellence from across the […]
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In today’s customer management services sector, no one should underestimate the need for a good dose of entrepreneurial spirit. In any industry, it has been said that the best ideas […]
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Taking place in sunny Durban from 3–5 November 2025, this flagship event will bring together local and international delegates to connect, collaborate and take a closer look at the enormous […]
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