Innovative Systems

In this episode of Broadband Breakdown, Lindsay sits down with Thomas Moore, VP of Payments at Innovative Systems, to unpack how rural broadband providers can modernize their payment strategy. They explore the shift from paper checks and file-based ACH toward digital ACH, autopay, and self-service options that reduce friction for both...

Heather Benson, Customer Service Manager at Acentek in Houston, Minnesota, shares insights into how they meet their customers needs with standardization, flexibility and hard work.

Acentek runs teams across multiple locations, and moving to dynamic service flow within our platfo...

In this episode of Broadband Breakdown, Scott Meyer talks with Chad Mix of Norvado about the changing threat landscape in rural broadband, from cellular home internet and Starlink to the looming impact of Amazon Leo. The conversation focuses on how rural providers can stay competitive by thinking beyond internet-only service and building a more c...

In the 2026 Subscriber Study of Rural Americans, consumers who have more than one service from their BSP report higher satisfaction rates across all product lines including security services, wifi management, and video.

Broadband-only subscribers rate their provider at 7 on a satisfaction scale of one to ten. This number significantly increases with additio...

In a new monthly feature called the MG-TV Customer Spotlight we will be interviewing video operators about their successes and challenges in delivering a local video service.

This month our spotlight will journey to Canada and WTC Communications based in Kingston Ontario. Our interview was with Dan Lawson, WTC’s Digital Video Specialist.