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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist title: Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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Tags: toolstraininginnovationworkshopsspeakertransformationkeynotefuturistchange management

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The Secret to Creating the WOW Experience
Start On The Inside GUEST POST from Shep Hyken As I write, I’m looking at a book I just read, Delivering the WOW by Richard Fain, chairman and former CEO of Royal Caribbean Group. If you’ve ever been on a Royal Caribbean cruise, you’ve most likely experienced some of the WOW Fain talks about in […]

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Compelling Narratives
GUEST POST from Geoffrey Moore As human beings we cling to two misconceptions of life. The first is that life is fragile. That is not quite right. Living things are certainly fragile — we are all subject to injury and will eventually die. Even whole species can go extinct. But life itself is anything but […]

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Why Net Revenue Retention Pressure Should Trigger a CX Audit
by Braden Kelley and Art Inteligencia If you’ve sat in a board meeting in the last few years and watched Net Revenue Retention go up on the screen, you’ve probably also watched the room’s mood shift with it, one way or the other. NRR has become the number investors ask about before almost anything else, […]

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How Human-Centered Leadership Can Reimagine the Aerospace Industry
Move the Needle GUEST POST from Kellee M. Franklin, PhD. The aerospace industry is on a long flight, but subtle drifts in culture and practice have quietly moved it off its intended course. To get back on track, we don’t need a radical turn. We need to move the needle — one small, intentional correction […]

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Why Your Strategic Planning Offsite Needs a Foresight Exercise, Not Just Another SWOT
by Braden Kelley and Art Inteligencia I’ve sat in more strategic planning offsites than I can count, and I can predict the SWOT exercise before it starts. Someone draws a four-quadrant grid on the whiteboard. The room fills in Strengths and Weaknesses quickly, because those are about the company as it exists right now, and […]

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