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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist title: Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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GUEST POST from David Burkus Over the past year, leaders have been asking the same questions trying to leverage AI-Powered teamwork: “What should I be doing with ChatGPT?” “How should we be rolling this out to our team?” “What does this mean for the future of work?” They’re important questions, but they all kind of […]

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Beyond Recall: The Strategic Evolution of Human Digital Memory LAST UPDATED: April 10, 2026 at 3:39 PM GUEST POST from Art Inteligencia The Dawn of the Extended Mind For decades, we have treated our digital devices as external filing cabinets — places where we “put” information to be retrieved later. However, as the volume of […]

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GUEST POST from Mike Shipulski One of the best ways to learn is to make a prototype. Prototypes come in many shapes and sizes, but their defining element is the learning objective behind them. When you start with what you want to learn, the prototype is sure to satisfy the learning objective. But start with […]

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GUEST POST from Shep Hyken If your customers reach out to you for customer support or for problems to be resolved, this is must-have information. In my annual customer experience research, we asked more than 1,000 U.S. consumers if they had ever stopped doing business with a company or brand because self-service options were not […]

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GUEST POST from Geoffrey A. Moore For some time now I have been making the case that investment decisions, be they made by customers engaging with a new product and vendor or private equity firms backing a new technology and entrepreneur, should begin with finding the intersection between the innovation at hand and a pool […]

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