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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist title: Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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GUEST POST from Greg Satell Sometimes the hardest thing is merely to make yourself understood. Things that change the world, or even a small part of it, always arrive out of context because, by definition, the world hasn’t changed yet. That’s why innovators need to be great communicators, because an idea that doesn’t gain traction […]


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Another Tough Challenge GUEST POST from Geoffrey A. Moore We’ve known about this problem forever—how do you find a principled way to allocate budget across three different horizons of ROI. Horizon 1 pays off in the current year and equates to the funding needed for you to make your operating plan and meet or beat […]


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The Synthetic Mirror: Why Every Innovation Leader Must Embrace Synthetic Ethnography LAST UPDATED: February 6, 2026 at 3:28 PM GUEST POST from Art Inteligencia Innovation is not a lightning strike; it is a discipline. As I have spent my career arguing through the Human-Centered Innovation™ methodology, the ultimate goal of any organization is to create […]


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GUEST POST from Mike Shipulski Every day starts and ends in the present. Sure, you can put yourself in the future and image what it could be or put yourself in the past and remember what was. But, neither domain is actionable. You can’t change the past, nor can you control the future. The only […]


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When the CEO Picks Up the Phone GUEST POST from Shep Hyken Jeff Bezos, the former CEO of Amazon, shared a fascinating leadership story on the Lex Fridman Podcast about how he wanted to ensure his customers received the best customer experience (CX). In Amazon’s early days, Bezos noticed a discrepancy between the “wait times” […]


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