by Braden Kelley and Art Inteligencia If you’ve run your numbers through the CX ROI Calculator, you already have a real, defensible number — built on your churn rate, your revenue per customer, and the same research-backed value chain I’ve written about before. That number is useful. It’s also almost certainly an undercount, and it’s […]
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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist title: Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist