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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist title: Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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The Mesh – Collaborative Sensing and the Future of Organizational Intelligence

LAST UPDATED: January 15, 2026 at 5:31 PM GUEST POST from Art Inteligencia For decades, organizations have operated like giant, slow-moving mammals with centralized nervous systems. Information traveled from the extremities (the employees and customers) up to the brain (management), where decisions were made and sent back down as commands. But in our hyper-connected, volatile [&...


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Asking for the Right Work Product is Key

GUEST POST from Mike Shipulski We think we have more control than we really have. We imagine an idealized future state and try desperately to push the organization in the direction of our imagination. Add emotional energy, define a rational approach, provide the supporting rationale and everyone will see the light. Pure hubris. What if […]


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Humans Don’t Have to Perform Every Task

GUEST POST from Shep Hyken There seems to be a lot of controversy and questions surrounding artificial intelligence (AI) being used to support customers. The customer experience can be enhanced with AI, but it can also derail and cause customers to head to the competition. Last week, I wrote an article titled Just Because You […]


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A New Era of Economic Warfare Arrives

Is Your Company Prepared? LAST UPDATED: January 9, 2026 at 3:55PM GUEST POST from Art Inteligencia Economic warfare rarely announces itself. It embeds quietly into systems designed for trust, openness, and speed. By the time damage becomes visible, advantage has already shifted. This new era of conflict is not defined by tanks or tariffs alone, […]


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Rearchitecting the Landscape of Knowledge Work

GUEST POST from Geoffrey A. Moore One thing the pandemic made clear to everyone involved with the knowledge-work profession is that daily commuting was a ludicrously excessive tax on their time. The amount of work they were able to get done remotely clearly exceeded what they were getting done previously, and the reduction in stress […]


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