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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist title: Human-Centered Change and Innovation | Innovation speaker, author, trainer, and organizational change specialist

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GUEST POST from Mike Shipulski Sometimes your energy level runs low. That’s not a bad thing, it’s just how things go. Just like a car’s gas tank runs low, our gas tanks, both physical and emotional, also need filling. Again, not a bad thing. That’s what gas tanks are for – they hold the fuel. […]

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GUEST POST from Shep Hyken Most of us learned the Golden Rule at a young age: “Do unto others as you would have them do unto you.” This is a perfect rule for business, and specifically customer service and customer experience (CX). It translates into treating customers the way you want to be treated. It […]

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Why the Future Belongs to Organizations That Think in Three Dimensions LAST UPDATED: March 4, 2026 at 11:32 AM by Braden Kelley and Art Inteligencia I. The Spark: A Venn Diagram That Captures a Powerful Truth Inspiration for this article came from a simple but powerful visual shared in a recent post by Hugo Gonçalves. […]

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The Times They Are A-Changin’ GUEST POST from Geoffrey A. Moore This week I have had conversations with executive teams of VC-backed firms working in three different regulated industries: Healthcare, Telco, and Financial Services. All of them reported that their sales pipelines were around 3X what they were a year ago. We didn’t dig into […]

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Why You’re Losing More Than You Think — and Don’t Even Know It LAST UPDATED: February 27, 2026 at 6:27 PM by Braden Kelley and Art Inteligencia I. The Invisible Cost of Friction Most organizations measure revenue. Some measure profit. A growing number measure customer satisfaction. But very few measure revenue at risk — and […]

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