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Housing Ombudsman's title: Housing Ombudsman Service
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Onward Homes has overhauled how it responds to reports of damp, mould, and hazards after we issued a wider order. This follows a severe maladministration decision where we found the landlord left a vulnerable family living in poor conditions for nearly 2 years.
The case highlights the need for all landlords to assess how to identify and ...
Plexus has made significant changes to how it prepares properties between tenancies – a period known as a ‘void.’ This comes after we found severe maladministration in how it handled a complaint about damp, leaks, and mould.
We ordered an independent review using powers under the Social Housing (Regulation) Act after the resident, her young child, and disabled pa...
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.
In recent years, we have made significant improvements to both our determination outputs and efficiencies. This is despite an ongoing freeze to our membership fee.
However, there is a need to raise the fee we charge lan...