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Housing Ombudsman's title: Housing Ombudsman Service
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We have released our latest ‘learning from severe maladministration’ report. It focuses on roof leaks, an emerging issue within our casework.
The reasons for service failures offer insights for managing the introduction of the new Decent Homes Standard and, while the cases pre-date Awaab’s Law, they reflect some of the early lessons from cases investigated under ...
We have released our latest Insight report, providing an overview of the common themes from our further investigation reports.
Where our data identifies reoccurring service failings, we engage with landlords to understand what is causing the issues. We then identify whether it is policies, processes, systems or governance ...
We have published the findings of 2 wider orders for 2 different landlords that relate to pest infestations.
In both cases, we used our powers to order the landlords to carry out an independent review. Other residents benefit from these reviews, whether they live in the same block, estate, or other homes managed ...