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Housing Ombudsman's title: Housing Ombudsman Service
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We have expanded the range of languages available to help residents understand how to make a complaint and access our service.
These short, easy to follow videos are designed to support residents in navigating our complaints process with confidence. They form a key part of our ongoing commitment to making our service more inclusive, acces...
Our 2026-27 Business Plan consultation is now open. We are seeking views from landlords, residents, and the wider sector on our strategic approach and priorities for the year ahead.
The consultation runs from Thursday 5 March to Thursday 26 March 2026. It is an opportunity to shape how the Ombudsman responds to record demand and supports earlier resolution of complaint...
This report focuses on the use of apologies as a remedy.
We have aligned the report with our guidance on apologies. It shows how landlords can build better apologies that provide more meaningful outcomes.
Sometimes, an apology can be enough to remedy the situation.
The report shares several cases where an apology was important and while ...
We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.
It is accompanied by new compensation guidance setting out the key principles for a fair approach to compensation, make clear expectations and encourage consistency. This guidance will be effective from 1 April 2026.
We engaged...
We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).
The consultation is open to Private Registered Providers (typically, this means housing associations) and their tenants, and groups and individuals interested in social housing in England. L...