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Hotel AI, Marketing, Tech and Loyalty

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I Live in a Conflict Zone. I Wanted to Know What AI Works When the Internet Doesn’t.
There’s a war happening not far from where I live. I’m not going to get into the politics of it.Continue Reading

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I Tested Every ChatGPT Travel App So You Don’t Have To. Here’s What Hoteliers Need to Know.
Picture this. You’re planning a family trip to New York City. Instead of opening seven browser tabs and cross-referencing reviews,Continue Reading

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6 Ways I Actually Use AI Every Week (Including One That Made Me a Better Thinker)
There’s a growing chorus that says AI is making us stupider. That we’re outsourcing our thinking, losing our edge, becomingContinue Reading

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2035: When Machines Offer Loving Grace, What Do Humans Offer?
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The AI Reality Check for 2026: What Gets Better, What Gets Worse, What Gets Weird
Yesterday, I published a very industry-specific piece, “AI in 2026 for Hospitality: The 7 Shifts That Matter and the MovesContinue Reading

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