Host Merchant Services – Credit Card Processing and Point of Sale for Small Business

A client cancels her 10-class pack after only 3 classes. The front desk issues a refund for the unused classes on a Tuesday. About two weeks later, a different staff member notes this request in an email and credits her client account with a full 10-class pack since the system does not show the first refund was processed. As a result, the studio will have to pay for the cance...

The customer crosses his arms in front of him, shows the bank statement to the manager on his phone, and says, “I cancelled this months ago.” The manager has no idea how to respond to that, and the system doesn’t have any information to answer that either. The studio will take two weeks to receive a chargeback notice. It happens a lot in gyms/studios, for which there is a nic...

The front desk clerk meets the guest for the 6 AM class. The member has not been able to make payment for their class for the past 9 days and has been flagged as blocked. This member has put the front desk staff in a difficult situation. Should they be allowed to check in and offer an apology? Should the front desk staff process the payment using the member’s credit card?

A client books a 6 a.m. appointment and never shows. The instructor waits and the business loses money. The correct response would be to charge the client’s credit card, yet if the client disputes the charge through their banking network, the studio loses money a second time, this time to the chargeback fee.

Automatically charging no-shows is not as simple as turnin...

The lease is signed. The keys are on the hook. The tenant is now in another state. And then a notification comes in that the last payment has been disputed. As a property manager, that has to be the most jarring thing to happen at this particular point during the payment process. The money has been reconciled. The unit has already been listed for rental. A card network wants ...