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Website title: Must-reads for today's hotelier • Hospitality.today

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In March, OpenAI gave up booking hotels inside ChatGPT. Now it has hired someone who knows how.

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Hilton charges $40 to $60 for a confirmed late check-out. Peninsula gives the extra hours away, but only to guests who book direct or through its preferred travel advisors

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Walmart converted a third as well inside ChatGPT, eBay banned buy-for-me agents, and Shopify says shoppers only started letting agents buy this quarter.

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Nineteen months after a U.S. test in English, Airbnb's support assistant resolves about 40% of all guest issues in more than 50 languages, and support cost per booking is down more than 17%.

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Seven in ten business travelers would use AI their company never approved. Seven in ten fake receipts one auditor catches are now made by AI.

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