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Managers increasingly need to lead, motivate, and manage artificial intelligence as well as humans. But how can this be done effectively? Recent decades have prioritized understanding the psychology of humans as key skills for managers. Do those skills still hold true when managing AI as well as humans?
We think yes - with an important caveat. The main types ...
As AI development accelerates, more companies are exploring the technologies in their operations. A 2025 Deloitte survey of 3,200 business and IT leaders reveals that 60% of workers are now equipped with company-approved AI tools. Some of these companies have already realized significant business benefits. LightSpeed, a global cloud-based omnichannel commerce solution provide...
Consider a call center leader managing two AI systems for customer inquiries. One uses predictive models constrained by explicit rules; the other uses a large language model that generates answers through probabilistic inference. Both systems meet customer needs, but only one produces a traceable audit trail.
Corporate investment in artificial intelligence infrastruct...
The SEC has stopped refereeing climate-related shareholder proposals. Our research shows how managers must now step up in response to such proposals; they can create value by negotiating material requests, resisting costly ones, and explaining both decisions clearly.
When
In recent months, we have entered the next phase of agentic AI in which systems go beyond supporting thinking, planning, and taking initiatives as an assistant; they are now increasingly capable of coordinating complex tasks across organizational bo...