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When AI Joins the Product Team, Will Leadership Still Drive Innovation?

CEOs and CFOs today hear that AI can turbocharge product development. Indeed, 65% of leading organizations now use generative AI – nearly double last year’s rate – and analysts project the AI market to expand by roughly 30–40% annually through 2030 (with the enterprise product-development segment alone growing at about a 35% CAGR).1 Those figures translate into real gains on ...


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Relationship-First Digital Transformation: How Small Financial Institutions Can Compete in an Open-Banking World

As open banking advances in Canada and the United States, digital transformation in financial services is often framed as a race for scale, automation, and speed—an approach that appears to disadvantage small and mid-sized financial institutions (SMFIs). This article challenges that assumption. Drawing on a multi-year, mixed-methods study of Canadian banks and credit unions...


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How Your Emotional Crisis Communication Infects Stakeholders and What to Do About It

Organizations often overlook how anxiety in crisis communications “infects” stakeholders, a phenomenon called “anxiety contagion”. Analyzing 505 responses via machine learning, this research quantifies how a leader’s emotional signature directly influences public reactions. Findings reveal that perceived organizational anxiety predictably increases stakeholder anxiety, wher...


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The Importance of Human Capital When Collaborating With AI

The World Economic Forum’s Future of Jobs Report 2025 projects that workforce disruption over 2025–2030 will be substantial, equating to 22% of jobs by 2030, with 170 million new roles created and 92 million displaced (a net gain of 78 million), based on a survey of over 1,000 large employers spanning 22 industries and 55 economies.1 While generative AI may replace certain ...


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Reinventing Strategy in the Post-Industrial Age: Five Principles to Guide Strategic Planning Amidst Volatility and U...

From the bankruptcy of the Medici Bank in 1494 to more recent examples like Blackberry, the history of business is littered examples of once-dominant organizations that failed, destroying significant economic value in the process. It is worth noting (though it often goes unremarked) that such business failures also entail an enormous human cost to individuals suddenly deprive...


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