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Understanding AI Answers Usage and Spend1 day

Get a clearer view of how AI Answers usage translates to spend. The new Usage Dashboard shows resolutions, prepaid credits, pay-as-you-go charges, and monthly limits all in one place.Read the full article

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Introducing AI Agents: A More Intuitive Way To Manage AI Answers2 days

A new way to manage AI Answers in Help Scout. Learn how AI Agents bring together knowledge, behavior, and usage so you can control and improve AI responses across your support experience.Read the full article

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The Dutch Supermarket Selling Slower Service on Purpose3 days

Speed and convenience aren't always customer-first. See what a Dutch supermarket's 'chat checkout' can teach us about loyalty and long-term thinking. Also Indiana Jones makes an appearance. Read the full article

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