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All successful businesses start with overachieving founders. As a team grows, roles become more specialized and redundant. Learn how we keep our overachiever culture as the company grows.Read the full article
Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience.Read the full article
Tuft and Needle's unflinching focus on customer experience is what helped them become an exceptional company.Read the full article
Anna Brozek, former CEO at Big Cartel, explains why the company tried and eventually ended the practice of all hands support.Read the full article
GIFs are good for more than a quick laugh — they’re also an effective tool to deliver great support.Read the full article
