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Customer Feedback Lessons from Lyft, Square, and Google

Beth Trame, who built support teams from scratch at Square and Lyft, before a decade at Google, joins Mat Patterson to talk CSAT, criticism, and psychological safety, and shares an inside view of what it takes to build a customer feedback loop.


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How AIHR supports 25,000 members with a four-person support team

See how AIHR uses Help Scout and AI Answers to support 25,000 members with a four-person team, automate routine questions, and provide help after hours.Read the full article


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How SchoolsPLP keeps thousands of relationships connected with Help Scout

See how SchoolsPLP uses Help Scout to connect customer history, collaborate on complex support issues, and answer routine questions with AI.Read the full article


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7 Medical Inbox Management Tips for Busy Healthcare Teams

Use these 7 medical inbox management tips to reply faster, reduce missed messages, spend less time on email, and stay HIPAA-compliant.Read the full article


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AI Adoption at Work: It’s a Process

Getting comfortable with AI at work is harder than it looks. One team member shares what that process has looked like for her, and a few ways we use the tech without losing the human touch.Read the full article


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