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Business associate agreements between technology vendors and their payer, provider and clearinghouse partners establish how a BAA works with these HIPAA-regulated entities. The contract also underscores how a BAA can — and cannot — use an entity’s protected health information (PHI) through the course of their work. As a frequent business associate of covered entities, Google is ...

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It’s been 17 years since the Health Information Technology for Economic and Clinical Health (HITECH) Act enforced the use of electronic health records. While the EHR is commonplace in hospitals across the country, a growing documentation burden shows that there’s still room for optimization that improves both clinician experiences and patient outcomes. In recent years, Phoenix C...

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Despite growing adoption, many healthcare systems continue to struggle with how to leverage artificial intelligence within the flow of patient care. In many cases, healthcare institutions already have access to valuable data and predictive insights. The problem is, those insights often stop short of informing clinical action and driving measurable improvements in patient outcome...

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Patients expect the same kind of service from healthcare organizations that they get from airlines and their banks. They increasingly demand digital approaches to scheduling, asking questions and confirming appointments. And patients who must stay in the hospital also want to be able to make decisions about that experience. Now more than ever, healthcare organizations are willin...

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Healthcare organizations today are facing documentation overload, clinical burnout and rising operational costs. Microsoft Dragon Copilot directly addresses all three by shifting clinicians from writing notes to simply reviewing them. This gives providers back their most valuable asset: time. By reducing after-hours charting, improving documentation quality and strengthening com...

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