Support leaders don’t struggle with tickets. They struggle with handoffs: the moment a ticket needs a comment from another team, no one owns making sure it actually gets there, gets answered, and comes back. Zendesk is built to manage tickets. But it isn’t built to manage the transfers between the teams working on them. That means every team with high t...
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Site title: GrowthDot - Best Zendesk apps and Themes for streamlining customer support