GrowthDot

Greece

location

2009

founded

11-50

employees

NPS and Survey Automate customer feedback collection; Monitor customer reviews and complaints in one place; Gain better visibility into service quality. Company:

Malaysia

location

2017

founded

160+

employees

Proactive Campaigns One centralized platform for marketing and support; Faster handling of replies and follow-up inquiries; Easy-to-use template builder for broadcast email. Company...

Interesting fact: In the near future, Zendesk help centers will predict and solve 80% of customers’ issues by using AI tools. Zendesk now uses AI tools such as generative search, writing tools, translation, article summaries, and more.

A public help center enables businesses to engage with customers and build strong relationships.

“Privacy is not something that I’m merely entitled to; it’s an absolute prerequisite.” – Marlon Brando

Every ticket, comment, and attachment in Zendesk carries a piece of customer data. Names, emails, phone numbers, order details — it all builds up fast. And under GDPR, that data isn’t just support history. It’s information customers have a legal right to...