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When people hear the word transformation, they often think about new technologies, AI, or modernized systems. But a recent GovLoop discussion on transformation in state and local government revealed a broader reality: true transformation is about improving how agencies serve residents while helping employees work more effectively.
Across the conversation on...
Nobody remembers the routine customer service interaction where everything goes exactly as expected. But people do remember the moments when something goes wrong, especially if the issue is handled poorly.
That was the central message of the recent GovLoop CX Community of Practice virtual discussion, featuring Laurie Brown, CSP,
communication skills expert and ...
Government agencies are under growing pressure to embrace AI. But for organizations managing sensitive data, there’s a catch: how do you take advantage of advanced AI capabilities without sending mission-critical information to the public cloud?
That challenge is stopping many promising AI initiatives before they can scale. Concerns about unpredictable cloud costs, ...
Artificial intelligence can drastically improve how residents experience government. They receive answers and services better and more quickly, without navigating the requirements of multiple agencies. For employees, AI offers many productivity and other benefits. Yet to realize all AI possibilities, agencies must see through popular myths: The technology is not a plug-and-pl...
As back-to-school season nears, maybe you’re feeling a little inspired to do some learning yourself? We’ve got you covered with plenty of free online trainings throughout the month of August. You’ll learn tips and techniques from experts on creating more satisfactory customer service, shoring up your cybersecurity, and conquering conflict resolution.
Take a closer l...