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Every SaaS company seems to be racing to bolt AI onto its support — and often for the wrong reason. Too often, the goal is to deflect tickets and make humans harder to reach. We think that gets it backwards. AI in support should get you to the right help faster, not put a wall between you and a person.
We’ve added AI to Gearset support too. We built Gearbot on Fin — for...
UAT is supposed to be the final validation gate before a release goes to production. In practice, it’s often where features end up stalling.
Features that took weeks to build sit in review while stakeholders debate whether they look right. Test cycles drag past their deadlines. Work gets abandoned, or ships with problems nobody caught. And then the same issues show up i...
The format your Salesforce metadata lives in shapes how smoothly your team ships changes to your users. It rarely gets attention until the problems show up: merge conflicts, unreadable diffs, and slower releases. By then the cost is already built into how your team works.
Salesforce gives you two ways to store and move metadata — metadata API format and source format. B...