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By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service
Along with turkey and sweet potatoes, last week’s Thanksgiving holiday in the US served up a reminder to practice gratitude. Many of us could benefit from a more regular practice to cultivate gratitude in all areas of our lives – but the workplace is especially ripe with opportunities t...
By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service
In an age where many households have a Roomba to do their vacuuming, it’s no surprise that there are already many proven use cases of how robots fit into the world of field service. With advancements in agentic AI, the question becomes how much more sophisticated and widespread can (and...
Episode 342
In this episode of UNSCRIPTED, host Sarah Nicastro shares highlights from IFS’s Industrial x Unleashed event last week in New York, exploring why industrial AI requires a fundamentally different approach than consumer-grade tools, how leading organizations like Kodiak Gas are driving real value through agentic AI, and critical considerations for making A...
By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service
In today’s talent landscape, employee engagement and experience get plenty of attention. Yet, all too often, it seems that attention isn’t translating into action that is having the intended impact. Where are efforts falling short?
Last week’s podcast guest has opinions, and t...
Episode 341
What if the secret to sustainable performance and genuine employee engagement wasn’t another program or initiative, but something far simpler—and infinitely more powerful? In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Zach Mercurio, PhD organizational researcher and author of *The Power of Mattering*, to explore why feeling valued is ...
