Future of Field Service

Frontline UNSCRIPTED | Episode 5

Judaline Cassidy, union plumber, nonprofit founder, and CNN Champion for Change, joins Sarah Nicastro for a conversation about resilience, authentic allyship, and what it means to pay it forward in a career that has defined who she is.

Judaline Cassidy grew up in Trinidad and Tobago wanting to ...

By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service

We talk a lot about the future of the service workforce. And we’re going to do so again here, because it’s one of the biggest challenges the leaders I speak with face.

While the questions are infinite, we tend to focus on a few specific (and somewhat short-sighted) ones: How d...

From The Editor | Sarah Nicastro | August Insider

We’re often reminded of the importance of presence; urged to enjoy the current moment. But how are we supposed to do that when, despite not even having made a back-to-school list, Target has Halloween stuff out? Or, less than a month into Q3, we’re planning for 2027?

Much of the world arou...

Samantha Campbell, Senior Director of Field Services at Brightstar Lottery and 2025 Stand Out 50 leader, joins Sarah Nicastro for a candid conversation about why mentorship is one of the most underutilized strategic tools in service leadership — and what it actually looks like to get it right.

Samantha Campbell is a military wife, mum of two boys under ...

By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service

“Getting 300,000 people into a training program is not the same thing as getting 300,000 people into a career.”
— Andrew Brown, Founder and CEO of Trades Media LLC

There have been numerous recent headlines about significant investments geared toward addressing ...