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A few months back, we wrote about the four stages of claims fraud and how carriers are using ForMotiv for predicting, identifying, and stopping fraud before it is even submitted.
This spurred a lot of interest in questions, so allow us to expand.
...Ask a carrier how well they know their customer, and most will point to a dashboard: conversion rates, quote-to-bind ratios, maybe a session replay tool that shows exactly where someone paused on step three of the application. Ask what that same customer did with an agent on a follow-up call two days later, or what they were doing three sessions before they ever spoke to anyo...