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Consumer Duty has reshaped the way financial services firms need to think about customer journey. The FCA’s shift from tick-box compliance to outcome-based evidence doesn’t come with sirens or warning, but it does change the ground we’re standing on.
What used to be a design preference ...
In her new role, Angela will be responsible for overseeing Morgan Stanley’s Glasgow office, which supports a wide range of business functions and plays a key role in Morgan Stanley’s global operations. Having joined Morgan Stanley in 2006, she brings over two decades of experience across a b...
Governance cannot live at the application layer for regulated platforms. I learnt that running regulatory engineering for the Ads Creative Infrastructure programmes at Amazon, taking us through EU Digital Markets Act and Digital Services Act compliance, MiFID II‑grade regulation for large platforms, with p...
Expanding into North America is a natural next step for many ambitious Scottish fintechs. The market is large, sophisticated, and innovation-friendly – but it is not a single, unified landscape. Success depends less on scaling what already works at home, and more on adapting thoughtfully across product, language, and market expectations.
...On 30 April, NatWest Group has announced that it has become the first UK bank to offer an app in ChatGPT, providing NatWest-specific home-buying and re-mortgage guidance. This marks a...