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Site title: Field Complete - Field Service Management Software
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Monday, 7:10am. 11 jobs on the board, 4 trucks, and the first water heater call has already run long. By 10:30 the whole afternoon is 45 minutes behind, the 2pm customer has called twice, and the dispatcher is moving names around with her thumb while the phone rings again. Nobody made a mistake on any single job. The schedul...
A plumber pulls up to the house at 4:40pm with the wrong truck, no 3 inch cutter on board, and a customer who has already given up and gone home. The call had been booked at 9am that morning, so there were seven full hours to get it right. Nobody checked who had the tool, who was closest, or whose day was already overloaded. The dispatch...