Harvard Business School professor Sandra Sucher tells HBR: “This is the time to take action to move the needle.”

Position your organization to withstand shocks—and even capitalize on them.

Three low-cost interventions that significantly reduce this corrosive pattern—and boost retention.

Three lessons from Costco, Dillard’s, Walmart, and more.

They can help you gather intelligence, build coalitions, and shape the larger business environment.