Sponsor content from GOOGLE CLOUD.

To determine where to invest resources, CX leaders should look at patterns of experience over time.

Sometimes when you win, you also lose.

Microsoft and Salesforce have already rolled out sales-focused versions of this powerful tool.

A survey of more than 2,000 transgender and gender nonconforming employees in seven countries offers insight into how employers can build more inclusive cultures.

Looking at which brands you share followers with can surface surprising opportunities.

Companies should start looking now for creative ways to tap the power of human-machine collaboration.

It’s time for companies to reevaluate growth investments, focus on productivity, and manage dynamically.

Sponsor content from GEP.

Three common traps that leaders fall into — and how to avoid them.

How to identify the most valuable — and least risky — use cases for your company.

As technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security.

Questions to ask — and red flags to look out for — in your next interview.

A conversation with Astro Teller on taking big swings and accepting the mess.

Can BMW convince stakeholders that its strategy is good for the environment and the company’s financial performance?

Too many companies prioritize efficiency over the customer experience.

The way we work today often stifles creativity. But it doesn’t have to.

Instead of just responding to requests, anticipate people’s needs.

Three common fears that hold them back — and how to overcome them.

HBR’s advice columnist offers three research-backed approaches to try.