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Few things test the value of advice quite like explaining the fine print in a non-life insurance policy. Brokers are often called on to explain complex and technical concepts when placing a client’s assets under cover, and to help determine the appropriate response immediately following a loss event. Errors during onboarding or when registering a claim can have serious financial...

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The slow and winding road to South Africa’s National Health Insurance (NHI) Act implementation, and the constitutional challenges against the legislation, has dominated headlines of late, leaving the country’s medical schemes sector somewhat under reported. In case you missed the story, medical schemes face an existential threat because of how the NHI Act determines the health b...

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The title of this article was also that of a famous 1919 book by the great John Maynard Keynes.

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The National Financial Ombud Scheme's (NFO) 2025 annual report paints a compelling picture of the challenges facing South African insurers and their customers. While the scheme returned an impressive R442.9 million to consumers during 2025, the report also reveals persistent areas of friction in both the life and non-life insurance sectors, ranging from declined funeral and disa...

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