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Human-AI agent collaboration transforming business outcomes

Enterprises today have moved past the challenge of whether or not to implement AI and are dealing with how to scale it. Although experimentation has grown quite common within all […]

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The trust paradox of intelligent banking

By- Abhishek Pallav, Vice President, Technology, Nucleus Software There is a paradox at the heart of banking’s AI revolution. The technology that promises to make financial services faster, fairer, and […]

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Gartner flags rising AI agent sprawl, outlines six-step governance framework

As enterprises accelerate their adoption of AI agents, Gartner has warned of a looming “agent sprawl” that could introduce significant operational and security risks. The firm predicts that by 2028, […]

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From hype to discipline: Delivering AI ROI in 2026

By Purushothaman KG- Partner and Head of Technology Transformation and AI, KPMG in India Artificial intelligence (AI) has firmly established itself at the center of business strategy discussions worldwide, increasingly […]

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The new imperative: Hyper-personalization as the CX north star

By M V Prasanth, COO, International Business Unit at TP in India The era of generalized customer engagement is definitively over; a new imperative for personalized excellence now dictates success […]

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