Emitrr

Introduction

“Please stop calling me.” A patient says it during an automated reminder call and expects your practice to act. The conversation ends, but has anything changed? If their calling preference has not been updated, another scheduled call could reach them tomorrow.

Effective TCPA call opt out handling means more than ending the conversatio...

Introduction

A patient has an appointment tomorrow, but the insurance card on file is from last year. Another patient’s plan shows active coverage, yet the response does not explain the benefits for the scheduled service. Both appointments are on the calendar, but your team still has questions to resolve before check-in.

Insurance eligibility veri...

Cyber Monday shoppers may be choosing a digital gift, returning to a saved cart, or booking a service they will use later. A useful text gives them the offer details and takes them straight to the right page.

In this blog, you will find 60+ ready-to-use Cyber Monday SMS templates for online sales, gift cards, unfinished bookings, weekend buyers, and more. The indust...

Introduction

A patient texts the practice on Tuesday morning: she is still waiting on a referral to a cardiologist. On Tuesday afternoon she leaves a voicemail asking the same thing, a little more urgently. On Wednesday, the referring office faxes over the records the cardiologist needs. Three communications, one patient, one issue.

In many practi...

Introduction

The fax inbox opens to forty-three documents. The filenames read like “scan_0912.pdf,” “Fax from 555-0142,” and “document(7).pdf.” Somewhere in the pile is a referral marked urgent, a prior authorization approval that expires Friday, two lab reports, a records request, and at least one fax that has nothing to do with the practice at all. Nothin...