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Site title: ECommerceNews Australia - Technology news for digital commerce decision-makers

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Zoom adds AI tools to Virtual Agent for customer service
Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

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Ion files patent to block harmful AI video at source
Unsafe AI-generated clips could be stopped before playback under Ion's Australian patent filing, aimed at blocking deepfakes and other harmful video at source.

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The big costs of running a growing business on small-business accounting software
As finance teams juggle manual workarounds, the hidden cost of small-business software can outweigh subscriptions once revenue passes USD $10 million.

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Avetta widens Australian supplier search with AI tool
Australian buyers can now find nearby, compliant suppliers faster as Avetta adds AI search and richer benchmarking to its platform.

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Australian firms save 18 hours per AI-powered contract
Many Australian businesses still miss contract insights after signing, even as AI cuts agreement cycle times by 34% and saves 18 hours each.

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