DrAndyRoark

My friend, a practice owner, just lost a veterinary technician. The technician gave her 2-week notice late Friday night by email, so when I spoke to my friend over the weekend, it was still unclear about why she was departing.  I see lots of discussion about the problems vet medicine has keeping support staff, and...

Dr. Bob Lester, DVM, co-founder of WellHaven Pet Hospital, is back, and we’re talking about a silver tsunami that could completely change veterinary medicine! As pets live longer, what does that mean for our appointment schedules, chronic disease management, preventive care, and the way we run our practices? We’re digging into the opportunities of geriatric...

Dr. Caitlin DeWilde, DVM, founder of The Social DVM, joins me to tackle a big question facing Canadian veterinary practices: How do we talk to pet owners about pharmacy pricing without getting defensive or accidentally starting a Facebook war? With big-box retailers shaking up the veterinary pharmacy landscape, we’re digging into proactive veterinary client communication,... ...

Many years ago, my wife and I decided to put our kids on the swim team. We wanted them to do something athletic, and I was frankly a little concerned that my oldest daughter seemed deeply opposed to doing anything remotely competitive. She would routinely let people tag her on the playground because “everyone should...

Kelsey Beth Carpenter, RVT, is taking over the microphone again, and this time we’re tackling a situation every veterinary professional dreads: an angry client who just discovered their pet’s medication costs less somewhere else! With pharmacy competition heating up in Canada, we’re talking about veterinary client communication, why frustration often comes from fear, and how....