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Doing CX Right

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Site title: Doing Customer Experience (CX) Right

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American Airlines Free Wi-Fi: Customer Experience Lessons You Can Apply

American Airlines is rolling out free Wi-Fi for loyalty members. Read the customer experience smart move behind it and how to apply it to your business.

The post American Airlines Free Wi-Fi: Customer Experien...


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68% of CEOs Will Boost AI Spending in 2026: Good or Bad for Customers? (The Verdict Revealed)

Companies are betting big on AI, yet less than half see returns. Read why Stacy Sherman's 'Heart & Science™' CX approach is the right way to ensure ROI.

The post 68% of CEOs Will Boost AI Spending in 2026: Go...


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Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment

Being deaf shouldn’t make everyday customer service a constant struggle, yet millions face spoken-only support systems. Stacy Sherman, with Craig Radford and Vannessa LeBoss, reveals how an accessible customer experience reduces call times, stops costly errors, and accesses a $3 trillion market.

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What Fearless Leaders Know About Building the Best Customer Experiences (That Others Don’t)

Many leaders still think emotions don’t belong in business, but that belief limits performance. Stacy Sherman talks to former Marine and Tesla culture leader, Kristen Kavanaugh, about how courageous leadership transforms fear into better decisions, stronger teams, and superior customer experiences. Listen to podcast now.

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CEO Who Proves Customer Feedback Is A Growth Strategy Leaders Overlook

From airport bathrooms to checkout lines, companies love asking for feedback, but what they do with it separates the talkers from the change-makers. Stacy Sherman talks with HappyOrNot CEO Miika Mäkitalo about how one tap can reveal everything leaders need to know about loyalty, trust, and growth.

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