Doing CX Right

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Site title: Doing Customer Experience (CX) Right

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How to Serve Customers Faster, Better, and Smarter at Scale1 day

Learn how your business can use AI to find customer issues sooner, help agents respond faster, and improve service quality, based on Princess Cruises approach.
Listen to Stacy Sherman and Alvin Stokes on Doing CX Right℠ podcast now.

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How to Orchestrate Better Customer Experiences with Agentic AI1 week

Learn how agentic AI helps your business anticipate customer needs, personalize service, and improve results, using IBM’s proven approach. Listen to Stacy Sherman and Pierre Charchaflian on Doing CX RIght podcast now.

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How To Make Every Employee Accountable For Customer Loyalty2 weeks

Customer experience belongs to every role, not just your contact center. Listen to Stacy Sherman and featured guest Chris Morrissey at Zoom reveal how to build company-wide CX accountability that reduces churn the right way.

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How To Build An Effective Customer Loyalty Program: Lessons From IKEA1 month

Learn how to build customer loyalty programs that retain buyers, grow revenue per customer & earn C-suite investment with measurable results. Stacy Sherman and Martin Villanueva
at Ikea share actionable strategies you can immediately apply at your workplace.

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