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I remember attending a group dinner in Kyiv in late 2007 and sitting across from an executive from Sony Ericsson, who confidently told me that the iPhone launch earlier that year hadn’t yet affected his company’s sales. Yet the same pattern of contagion, adoption and defection would soon kick in. Sony Ericsson would lose relevance and ultimately be absorbed, as the smartphone...


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Many assume that you bring change about through persuasion. They believe that once people understand the idea they will embrace it. So they work to build awareness, desire and knowledge about the idea and equip people with the skills to implement it in the hopes that the transformation will take hold on its own and become self-sustaining.

They are usually sorely disapp...


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Most of us grow up believing in merit. We’re raised to think that the truth will win out and the best idea will always win in the end. Unfortunately, that’s not really true. As much as we might like to believe that our ideas can stand on their own, the truth is that we need power and influence to put them into action.

Stanford Professor Jeffrey Pfeffer, who teaches the...


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In the 1990s, Western-style liberal democracy was triumphant. The Berlin Wall had fallen and the Cold War had been won. Teams of diplomats and consultants rushed to spread the Washington Consensus, an agreed-upon set of reforms that poor countries were pressured to undertake by their richer brethren.

Francis Fukuyama noted at the time that we had reached an endpoint in...


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