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Transformation efforts often center on communication, aiming to build awareness, desire, and knowledge about change, while building a sense of urgency and excitement. So leaders craft persuasive messages and broadcast them widely. Yet, after months of happy talk, they often find their efforts not only fell on deaf ears, but also provoked deep, intense resistance.
The t...
Change is often presented as an enigma. Unlike a traditional management task, you can’t just devise a plan and execute it. To be an effective change leader, you need to embrace a certain amount of uncertainty because change, by definition, involves doing new things and that always involves some measure of unpredictability.
Still, that doesn’t mean change is mysterious....
