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At Diamond, we love technology – but we love people more.
We’ve built our AI Policy around one simple truth: machines should make our people better, not redundant. AI can crunch data faster than anyone, but it can’t build relationships or show empathy like our team can.
That’s why every AI-assisted process at Diamond includes
The countdown to Christmas has officially begun, and if you’re in eCommerce, you know what that means: the festive surge is knocking on the door.
Every year, we see the same story. Orders spike, warehouses buzz with activity, couriers are in high demand, and those who didn’t plan ahead find themselves sc...
Everyone’s shouting about AI these days. It’s the new buzzword on every boardroom agenda. But here’s the thing: technology’s only as good as the principles behind it.
At Diamond, we don’t just plug in algorithms and hope for the best. We’ve built our own AI Policy that puts people, safety, and ethics first. Because innovation without integrit...
One of the biggest reasons ecommerce founders hesitate to outsource fulfilment is this nagging worry: “But will it still work when I grow?”
It’s a fair question. You don’t want to spend time and energy moving to a fulfilment partner, only to outgrow them six months later. So let’s get clear on it: is outsourcing really scalable?
The short answer: yes — if you p...
Let’s cut straight to it: no one likes nasty surprises in the small print. Yet too many ecommerce businesses sign fulfilment contracts without really digging into the detail, only to discover hidden fees months later. And by then, you’re tied in, frustrated, and watching your margins erode. So before you outsource, you need to ask some tough questions about contrac...
