DealershipNews.com

We appraised a Kia EV6 at $28,000. MMR was $27,500. The car looked clean, drove well and showed no warning lights.

The wholesale bid came back at $25,500. We missed MMR by $2,000 and our appraisal by $2,500.

The battery report explained the weak bid. State of health was 82%. The available history showed heavy DC fast-charging use. Battery warranty coverage...

Salesperson quit Friday. By Monday, 40 customers said he had already called from his new store.

The CRM export log showed 300 leads downloaded Thursday at 9 p.m. Our user audit found a larger problem. Forty former employees still had active accounts. Thirty salespeople had permission to export the full database.

We audited six dealership CRMs with 120 user...

Used unit traded Monday. Front line following Monday. Six days in recon against a three-day target.

Three extra days at $35 in daily holding cost equals $105. Add two days of delayed selling opportunity, and the loss reaches about $175 per unit. At 20 units a month, slow recon costs $3,500. Annual loss reaches $42,000.

We timed 60 used units across two sto...

Four dealerships shifted more sourcing work to lease customers, service customers, private sellers and equity lists. The 90-day test added 12 retail units per store each month at an average acquisition advantage of $936 versus comparable auction landed cost.

One UCM bought eight vehicles at auction last month.

Average hammer price landed $...

Three dealerships tested eight service-drive handoffs for 30 days. Average qualified sales leads increased from two to 12 per store each week.

One store wrote 210 repair orders last week.

Sales received two referrals.

The service drive held customers with positive-equity estimates, expiring leases, high-mileage vehicles and repai...