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We’ve all been in that meeting. The dashboard on the boardroom screen is a sea of bright green. The “Clinic Utilization” metric is at 100%. The “Ticket Volume” is up. The Head of Operations is celebrating a record-breaking month of efficiency. But across the table, the CFO is frowning. “If we’re doing so well,” she asks, “why is our margin down 5%?” Meanwhile, the Store Manag...


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