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Best Buy emphasizes expert support with AI shopping assistant

Rolling out in phases, Ask Blue can answer shopping questions or guide users to customer support as needed.


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Williams-Sonoma AI assistants drive customer engagement — and conversions

Customers who use Olive, Williams Sonoma’s AI agent, convert at three times a higher rate than those who do not.


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Kohl’s names first chief customer officer as it elevates CX

Chief Digital Officer Arianne Parisi will take on the new role, which combines leadership of loyalty, personalization, marketing and other functions under one title.


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From AI ambition to CX results: Watch Genesys Xperience 2026 live

See how CX leaders are moving agentic AI from vision to measurable results at Xperience 2026.


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Why Target and Walmart are emphasizing fast, consistent experiences

The rise of 30-minute delivery has caused major retailers to rethink how they balance fast store-based delivery with reliable in-store experiences.


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