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National Customer Service Week is October 5 to 9, 2026. Somewhere near you a manager is ordering the donuts, and I mean that with love, because I have ordered those donuts. But the teams that still remember the week in November...
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Customer Service & De-escalation Help from Myra Golden: De-escalation Training for Customer Service Professionals
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National Customer Service Week is October 5 to 9, 2026. Somewhere near you a manager is ordering the donuts, and I mean that with love, because I have ordered those donuts. But the teams that still remember the week in November...
● READ THIS BEFORE THE DOORS OPEN
Nobody in your line is mad at you yet. They're mad at the line. And in about four seconds, you're going to inherit it.
Han...
● READ THIS BEFORE THE DOORS OPEN
The fastest way to get yelled at is a fast no. When you glance at a receipt for two seconds and say "That's past the return window," the customer doesn't hear a policy. She hears that you didn't even try.