Customer Communications Blog | Sinch

If you run enterprise voice on Lumen, your service is not being switched off – but Lumen has stopped selling new enterprise voice services. Existing contracts will be honored, but it has not announced a final termin...

It’s a couple of days before your doctor’s appointment and, “Ding!”, your phone pings with a reminder text. A few days later, you get a notification that your prescription is ready for pickup. Then, another one comes through saying your test results are ready in the app.

The healthcare industry generates exactly the kind of high-volume, repetitive communica...

You’re doing everything right. You’re tracking customer satisfaction scores (CSAT). You measure average handle time. You constantly optimize your return policies and shipping logistics.

But if you’re running an enterprise retail contact center, there’s a good chance you have a massive revenue leak hiding right under your nose. It’s not your agents. It’s not your pr...

Somewhere right now, a message is going out in a brand’s name, from a retailer, a delivery company…or a criminal running a scam center on the other side of the world. Increasingly, there’s no easy way for the customer receiving it to tell which. But there are ways to ensure they don’t have to guess.

Americans lost

RCS and WhatsApp are the two richest business messaging channels, and the difference comes down to where the message lands. RCS (Rich Communication Services) delivers branded, interactive messages straight into a phone’s native text inbox, while WhatsApp reaches over three billion people inside the world’s most popular messaging app. Neither replaces the othe...