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Artificial intelligence is changing how quickly companies can create content, analyze customer behavior, personalize communication, and bring ideas to market.
But AI has not changed the fundamental reason people become loyal to a brand.
People do not fall in love with efficiency. They fall in love with what a company represents, how it makes them feel, and...
Over the years, many CEOs have spent time with me because they wanted to become better writers. Yup, they wanted to communicate more clearly and reach more people. They already had valuable ideas, strong opinions, and years of experience. What they often lacked was the confidence to put those ideas into their own words and share them publicly.
I have always encourag...
People follow leaders who help them become better.
The leaders people remember are the ones who bring something out of them. They create trust, dignity, clarity, and meaning. They help people feel stronger, safer, more capable, and more connected to work.
In organizations, this matters more than many leaders realize. The way leaders show up becomes the cul...
“And so, taking the long way home through the market, I slow my pace down. It doesn’t come naturally. My legs are programmed to trot briskly and my arms to pump up and down like pistons, but I force myself to stroll past the stalls and pavement cafes. To enjoy just being somewhere, rather than rushing from somewhere to somewhere. Inhaling deep lungfuls of air, instead of my ...