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It’s been a tumultuous year for the customer experience (CX) industry, with organisations grappling with AI, attempting to create a seamless omnichannel experience, and to adopt a more proactive approach.
So what lessons can we take from 2025 into the New Year? Phil Smith, CEO at href="http://www.qpc.com/" rel="noopener ugc nofollow" target="_blan...
DHL Group, the world’s leading logistics provider, is accelerating its enterprise-wide AI strategy through a new partnership between its contract logistics division, DHL Supply Chain, and the AI startup HappyRobot.
The collaboration marks a ...
There’s still a collective sigh that occurs whenever customers have to use a chatbot.
Even though the technology is improving and chatbots should, in theory, be smarter than ever, they are still inconsistent and prone to misunderstanding real human intent.
The problem usually lies in the data. Because chatbots are only as good as the informatio...
ASAPP, a leading AI-driven contact center software provider, has launched its Customer Experience Platform (CXP), designed to unify customer interactions, systems, and data across voice and digital channels into a seamless, intelligent operation.
Powered by ASAPP’s proprie...
Sprinklr, a leading unified customer experience management (Unified-CXM) platform, has announced an expanded global strategic partnership with SAMY, a social-first agency known for blending intelligence, creativity, and technology.
This enhanced alliance fuses Sprinklr’s A...
