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Business leaders are under increasing pressure to prove that every dollar spent on CX technology, personnel, and training translates directly to the bottom line.
The era of investing in CX simply because “it’s the right thing to do” is ending. We are entering an era of precision, where efficiency meets empathy. To secure a return on investment (ROI) in...
Virgin Media O2 has revealed that its ongoing digital transformation has eliminated 1.3 million unnecessary call transfers over the past year.
By integrating AI-driven routing and a massive agent upskilling initiative, the telco giant has saved its customers a collective 400,000 hours of time on the phone.
The milestone comes as the company con...
FirstComm has entered the next generation of business communications with the launch of AscendOne, a unified platform designed to bridge the gap between Unified Communications (UC), Contact Center (CC), and Artificial Intelligence (AI).
The new solution arrives as organizations increasingly seek to consolidate fragmented communication stacks into a sin...
In an era dominated by chatbots, AI-driven support, and self-service kiosks, it is easy to assume that technology is the sole future of customer service. However, the most memorable customer experiences are almost always human.
Customer service is not just about solving a problem; it is about how the customer feels during the process. According to a <...
The recognition highlights Diabolocom’s commitment to sovereign AI, sustainable infrastructure, and a full-stack approach to the modern contact center.
Diabolocom has been awarded the 2026 European Technology Innovation Leadership Award by Frost & Sullivan. The accolade recognizes the vendor’s excellence in the Customer Exper...
