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Social media for customer service managers requires clear standards, shared ownership, and agents who know when to ask for help.
Your role is to protect customer trust while helping your team respond accurately and professionally. Start by deciding where social media belongs in your service operation and what customers can reasonably expect.
Socia...Learn John Tschohl’s 4-step service recovery plan to fix mistakes, empower your frontline team, and turn angry customers into loyal fans in under 60 seconds.
Every business inevitably makes mistakes, yet while countless companies spend fortunes chasing new business, few know how to hold onto the customers they already have. When you make a mistake, say...
Forgepoint’s AI Inside Sales Rep, Frank, is built to streamline the entire RFQ-to-PO process.
American manufacturers can often make a part faster than they can get a quote back to the customer asking for it. That mismatch is the result of decades of automation reaching the shop floor, but rarely the office around it.
When an AI voice agent marks a call resolved and the customer rings back the next day, what should that do to your first call resolution figures? Andreas Kromann, CEO and founder of Spirelight, explains how to read the second call.
A customer calls an office supplier for a copy of their August invoice. The voice assistant finds it, says it has been sen...
AskNicely and JAVLN have announced a formal partnership designed to help insurance brokerages deliver a more consistent and responsive client experience.
The collaboration formalizes an existing relationship between both platforms, which are already used concurrently across several brokerages.
Within the current workflow, JAVLN Officetech centra...