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GoTo has announced the launch of GoTo Connect CX Complete, an AI-powered platform designed to consolidate customer experience (CX) functions for small and midsized businesses (SMBs).
The new offering integrates GoTo Connect’s telephony with messaging, web chat, WhatsApp, and webinar capabilities into a single interface.
The solution aims to addr...
At its annual Relate conference, Zendesk has unveiled a strategic shift in its AI roadmap, introducing what it calls the Autonomous Service Workforce.
The move signals an evolution away from traditional, deflection-based chatbots toward specialized AI agents designed to handle complex service tasks across various channels and use cases.
The new ...
The upcoming 2026 FIFA World Cup is on track to break every single record for digital viewership and fan engagement. With 48 teams competing across three countries, the sheer volume of concurrent digital traffic is going to put a massive strain on back-end systems globally.
For customer service managers running support desks in the gaming and entertainment space, this ...
John DiJulius and Roland Parker
The Houston-based MSP joins an elite group of firms recognized for service excellence following a rigorous three-month training program led by The DiJulius Group.
Impress Computers, an IT services provider serving small and midsize businesses in the Gr...
Megan Anderson, Chief Customer Officer (COO), Constant Contact
Digital marketing platform Constant Contact has announced the appointment of Megan Anderson as its new Chief Customer Officer (CCO).
In her new role, Anderson is tasked with leading the company’s customer success, support, and experience initiativ...