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Since the acquisition of Gradwell Communications in July, Onecom has undertaken a full evaluation of its hosted voice strategy across a base of nearly 100,000 users and a channel community of more than 1,000 Partners. As a result, the company is making Wave its hero solution – a transition that is expected to generate around [...]
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By Jen Tait. Founder. Rise Learning Group. It’s been a tough year for contact centres everywhere. The jump in employee National Insurance and the minimum wage rise back in January are still affecting budgets now. As a result, many contact centres are looking for ways to cut costs and unfortunately, training and development programmes are [...]
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Simply Contact’s team participated in Contact Centre Expo which ranks as one of Europe’s top industry events that took place at ExCeL London on 19-20 November. Ellina Bronnikova (CMO), Anna Mazur (Project Manager of customer support team) and John Cole (Regional Head of CX Client Solutions – UK&I) joined more than 3,500 CX professionals who [...]
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New study reveals a widening gap between user expectations and real-world AI experiences, as 72% of consumers are excited about AI but 69% find it frustrating to use New research from Pendo and Appinio reveals that while public optimism about artificial intelligence remains high, everyday frustrations are preventing the technology from reaching its full potential. [...]
London, UK – HGS UK (Hinduja Global Solutions) has announced a strategic partnership with NiCE, a global leader in AI-powered customer experience (CX) solutions, as part of its continued investment in delivering smarter, data-driven and human-centric CX for clients across the UK and Europe. By integrating NiCE’s CXone Mpower platform and their advanced agentic AI [...]
