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Connections Magazine

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Title: Connections Magazine: Call Center & Contact Center Magazine

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The March 2026 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: The Past, Present, and Future of Telecommunication, by Nicole ...


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By Nicole Limpert How did we go from “old-school” phones to the apps and digital systems we use today, and what will communication be like ...


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Agency, autonomy, and the orchestration of intelligent enterprise systems By Donna Fluss Agentic AI has many definitions, and how it is understood and explained varies ...


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By Martha Hagemann Working in a call center is both rewarding and demanding. Agents face long hours, constant customer interactions, and the pressure of meeting ...


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