Comm100

Improving service delivery in government and the public sector comes with unique challenges, especially in 2027. Governments must be accountable to citizens in a way that the private sector is never constrained by. While a private sector business can identify its target audience and deliver an experience to cater for this specific subset, governments must ensure they don’t pr...

Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for VIPs. These days? It’s a high-speed, multichannel, 24/7 operation where expectations are sky-high, and that’s before you consider rolling AI into the mix.

AI isn’t some distant “future of support” concept anymore. It’s already here, embedded ...

Your support team spends six weeks building a shortlist. Then the security team reviews the vendor responses, finds no current audit report and no defined breach notification window, and the front-runner is gone.

This happens because buying customer service software for a regulated organization is a different job than buying it anywhere else, and most customer suppo...

Your shortlist looked strong in the demo. Then security asked which certifications actually cover the product you’re buying, compliance asked where conversation data is stored, and IT asked how it connects to your core banking platform. Three weeks later, you’re running the evaluation again.

Choosing a financial services chatbot is a risk decision before it’s a feat...

A policyholder opens a chat window at 9pm and asks whether last week’s water damage is covered. Whatever answers that question has made a statement about a regulated insurance product, and a state examiner can ask you to account for it.

That’s the part most insurance AI chatbot projects underestimate. Requirements arrive from three directions: the NAIC model bulleti...